Commercial Door Operator Repair and Installation in Vancouver
We repair and install the motors that run commercial overhead doors, including trolley, jackshaft and hoist operators and the controls and safety devices attached to them.
Downtown Vancouver skyline with the North Shore mountains, Vancouver
Commercial door operator service in Vancouver covers trolley, jackshaft and hoist operators, wall controls, photo eyes and safety edges. Common faults are an operator that hums without moving the door, a door that only runs while the button is held, overheating on a busy door, and old units with no parts left. Most repairs take a few hours, and a new operator install takes about a day.
- Hold-to-run usually means the operator has lost its safety device signal
- Jackshaft operators suit low ceilings or crowded space above the door
- Overheating often means the operator is too small for how often the door cycles
- Most commercial operators need a dedicated electrical circuit
- A new install takes about a day; most repairs take a few hours
Operator faults and what they usually mean
Most operator calls start with one of a few symptoms.
- It hums but the door doesn't move. The drive, a brake or the door itself may be binding.
- The door only runs while the button is held. The operator has lost the signal from its safety devices, often misaligned photo eyes or a failed safety edge, and has fallen back to hold-to-run.
- It overheats on a busy door. The operator may be undersized for the cycles it's doing.
- Photo eyes or the safety edge keep reversing the door.
- Wall controls or remotes stopped working.
- The unit is old and parts are no longer available.
We check that the door itself is balanced before blaming the motor, because a heavy or binding door wears out any operator.
Choosing and installing an operator
The right operator depends on the door and the space around it. A trolley operator mounts overhead behind the door. A jackshaft operator mounts beside the door on the shaft, which suits low ceilings or rooms where the space above the door is taken. Hoist operators suit larger doors and include a manual chain for power outages.
We size the operator to the door weight and how often it cycles. A door that runs all day needs a heavier-duty unit than one that opens twice a shift. Most commercial operators need a dedicated electrical circuit, and that's checked when the install is quoted.
An install takes about a day and includes the wall controls, photo eyes or safety edge, and a full test of the reversal before we leave.
What a repair or install quote depends on
We don't list prices. A quote depends on the operator type, whether parts are still made for it, the door's size and condition, the controls and safety devices needed, and the electrical work at the door. Adding an operator to a manual door is usually possible if the door is balanced and in good condition.
What we clean
- Overhead doorsWe repair sectional overhead doors on shops, warehouses, service bays and industrial units: broken springs and cables, bent sections and track, worn rollers and hinges, and doors knocked off track by a truck or forklift.
- Roll-up doorsWe repair rolling steel doors and roll-up shutters on storefronts, warehouses, storage units and service counters: slats, guides, bottom bars, spring tension, locks and the motors that run them.
- Parkade doorsWe repair the overhead doors and gates at strata and commercial parkade entrances: the door, its operator, safety edges and photo eyes, and the receiver that the fobs and remotes talk to
- MaintenanceWe service commercial overhead, roll-up and parkade doors on a schedule: lubrication, spring and cable checks, balance and safety tests, and small repairs before they stop the door
Questions we get
Why does the door only close while we hold the button?
The operator has usually lost the signal from its safety devices, often misaligned photo eyes or a failed safety edge, and falls back to hold-to-run.
Can an operator be added to a manual door?
Usually, if the door is balanced and in good condition. We check both before quoting.
What is a jackshaft operator?
A motor mounted beside the door on the shaft instead of overhead. It suits low ceilings or spaces where the area above the door is taken.
How long does a commercial operator last?
It depends on how often the door cycles. A busy door wears out an operator faster, and parts for older units get hard to find.
Does the door need its own power supply?
Most commercial operators need a dedicated electrical circuit. It's checked when an install is quoted.
Our operator keeps overheating. Why?
It may be too small for how often the door runs, or the door may be out of balance and making the motor work harder. Both are checked on the visit.
Operators by city
Advice
- What a fall service visit should cover on commercial and parkade doorsA plain checklist for property managers and strata councils in Vancouver: what a fall door service should test, adjust and write up before the cold and wet months.
- Why overhead door springs and cables fail in the first cold snapsCold mornings finish off springs and cables that were already worn. Here is why it happens on busy commercial doors in Surrey, and what to do when one breaks.
- What to do when the parkade door is stuck open or keeps reversingA step-by-step guide for Burnaby strata councils and property managers when the parkade door won't close, reverses on its own, or leaves the building unsecured.
- Keeping roll-up doors and shutters working through a wet, salty winterDamp air, wind off the water and a high water table are hard on rolling steel doors in Richmond. What to clean, check and fix before the worst of the winter.
Talk to us about an operator
Send the operator brand and model from its label, the door size and what it's doing. We'll tell you whether repair or replacement makes sense.
We'll call you back.